Privacy Policy for Tide Isles Laundry
At Tide Isles Laundry, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We may collect personal information from you in a variety of ways when you interact with our online platform or utilize our laundry services. This includes:
- Personal Identifiable Information: This includes your name, email address, postal address, phone number, and payment information (e.g., credit card details) when you register for an account, book a service, or make a payment.
- Service Information: Details regarding the laundry services you request, such as garment types, specific instructions, pickup and delivery preferences, and order history.
- Communication Data: Any information you provide when you communicate with us via email, phone, or through our website's contact forms or chat features.
- Technical and Usage Data: Information about your device and how you interact with our website, such as IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This is typically collected through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, as well as to communicate with you. Specific uses include:
- To process your laundry service orders, schedule pickups and deliveries, and manage your account.
- To communicate with you about your orders, appointments, service updates, and answer your inquiries.
- To process payments for our services and prevent fraudulent transactions.
- To personalize your experience on our site and recommend services that may be of interest to you.
- To improve our website functionality, services, and customer support.
- For internal analytics, research, and for monitoring the effectiveness of our marketing strategies.
- To comply with legal obligations and enforce our terms and conditions.
Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf. This includes payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that despite our efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
International Data Transfers
Your information, including personal data, may be stored and processed in any country where we have facilities or where we engage service providers. By using our service, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than your country.
Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please contact us:
Tide Isles Laundry
17 Victoria Park Road,
Singapore,
268172
Singapore